Privacy Policy

Privacy Policy



Robi Cloud a Bangladeshi Cloud Hosting Company, legal address, Nikunja-2, Khilkhet, Dhaka-1229. provides you web-hosting, domain name registration, and related products and service.

Robi Cloud seeks to ensure the highest level of data privacy when offering its variety of quality products and services to Robi Cloud customers and subscribers (" Subscribers ") (collectively, "You", or " Users ").

At Robi Cloud, the privacy and security of our Users is of paramount importance. Robi Cloud is committed to protecting the data you share with us.

When this Policy mentions " Robi Cloud ", " we ," " us ", or " our ", it refers to Robi Cloud that is responsible for protection of your personal information in line with this Privacy Policy (" Data Controller ").

This Privacy Policy (" Policy ") explains how Robi Cloud processes information that can be used to directly or indirectly identify an individual (" Personal Data ") collected on our Site, our services (" Service "), forums and our mobile applications (" Platform ").

For any questions regarding this Policy or any requests regarding the processing of personal data, please contact us at:


Robi Cloud shall process all Personal Data adhering to the general data processing principles:

lawfully, fairly and in a transparent manner in relation to the data subject ( lawfulness, fairness, and transparency );

collect and process Personal Data only for specified, explicit and legitimate purposes and not further processed in a manner that is incompatible with those purposes ( purpose limitation );

ensure that Personal Data is adequate, relevant and limited to what is necessary for relation to the purposes for which they are processed ( data minimization );

ensure that Personal Data is accurate and, where necessary, kept up to date ( accuracy );

ensure that Personal Data is kept in a form which permits identification of data subjects for no longer than is necessary for the purposes for which the personal data are processed ( storage limitation );

process Personal Data in a manner that ensures appropriate security of the personal data, including protection against unauthorized or unlawful processing and against accidental loss, destruction or damage, using appropriate technical or organizational measures ( integrity and confidentiality ).

All and any information stored on Robi Cloud's Platform is treated as strictly confidential. All information is stored securely and is accessed by qualified and authorized personnel only.

3. Information You provide to us

Information that is necessary for the use of the Robi Cloud Platform

We ask for and collect the following personal information about you when you use the Robi Cloud Platform. This information is necessary for the adequate performance of the contractual arrangement which is in place between you and us and to allow us to comply with our legal obligations. Failing to provide any of this data or decision to delete or object to the processing of any of such data may result in de-activation of your Robi Cloud Account.

Account Signup Information. When you sign up to Robi Cloud, we require you to provide minimum information - email address and password. In some particular cases we ask you to provide more information - such as your first and last name, identity verification, contact details. Such information is required when you are applying for a registration of domain name and indicated as the WHOIS information.

Login information. We collect Login scope and Email scope from Google and Facebook.

Identity Verification. To comply with the rules set forth by the Internet Corporation for Assigned Names and Numbers (" ICANN ") before the registration of the new domain name, Robi Cloud may collect identity verification information (such as images of your passport, national ID card, valid driving license or other documents as required or permitted by applicable laws).

Payment Information. To order and use features of the Robi Cloud Platform (such as web-hosting, domain name registration), we may require you to provide certain financial information in order to facilitate the processing of payments. We use 3rd party (payment processor) services, so we do not collect and store credit card information (we receive information about the payment status and store only last 4 credit card digits).

Communications, Chats, Messaging. When you communicate with Robi Cloud (using general inquiries window), we collect information about your communication and any information you choose to provide or disclose. In order to respond to your request, we may access information provided in your Robi Cloud Account, purchase history, etc.

Job applicants' information. We also collect information that you provided to us by applying to any of the open career positions published at Robi Cloud career, by e-mail or otherwise. For more details see Section 5 below.

Visitors and users of our User's websites or services. We may also collect information pertaining to visitors and users of our User's websites or services (“Users-of-Users”), solely for and on our Users' behalf.

You may also choose to provide us information when you fill in a form, conduct a search, update or add information to your Robi Cloud Account, respond to surveys, post to community forums, participate in promotions, or use other features of the Robi Cloud Platform. We advise against posting any information you don't wish to make public on the Robi Cloud Platform. If you upload any content to your account or post it on your Website and provide it in any other way as part of the use of any Service, you do so at your own risk.

Robi Cloud processes information you provide to us on the legal basis of:

Your consent, expressed when voluntarily submitting and filling your Personal Data details in sign-up forms, by e-mail, request or inquiries window, etc .; and

Conclusion and performance of contractual arrangements and obligations between Robi Cloud and the User;

Pursuance of legitimate interests of Robi Cloud, as Data Controller and manager of Robi Cloud platform;

Compliance with a legal obligation to which Robi Cloud is subject, including, but not limited to, ICANN rules: .


Please always take care and observe at least the following minimum requirements for the protection of your personal information:

please omit using your name, address, telephone number, e-mail, personal identification number, date of birth, bank Account number, card number, other special (sensitive) data, etc. in the subject of the request or file name;

please omit using your personal code, payment card number, and other financial information and details, health, family member details, or other specific (sensitive) data, in the texts of requests, e-mails or similar communication to us, and

Please make sure that the remaining personal data is only indicated to the extent necessary for the purposes for which the letter, request or inquiry is sent.

Right to delete your data

You may at any time access and edit, update or delete your contact details by logging into your Robi Cloud's platform Account.

Please note that you will only be able to delete your email during de-activation of your Robi Cloud Account. To deactivate your Account, please send your request to: , and you will be provided with further guidance.

4. Information We Collect when You use the Platform

When you use the Robi Cloud Platform or contact us directly by any communication channel, we may collect information, including personal information, about the services you use and how you use them.

This information is necessary for the adequate performance of the contract between you and us, to enable us to comply with legal obligations and given our legitimate interest in being able to provide and improve the functionalities of the Robi Cloud Platform.

Automatic collection of data

Log data and Device information. We automatically collect log data and device information when you access and use the Robi Cloud Platform, even if you have not created an Robi Cloud Account or logged in. That information includes, among other things: Internet protocol (IP) addresses, browser type, Internet service provider (ISP), referring / exit pages, operating system, date / time stamp and / or clickstream data.

Tracking technologies and Cookies . We use cookies, beacons, tags, scripts and other similar technologies, such as CI codes (click tracking), ISC (source tracking), and ITC (item tracking codes). We also automatically collect information about device's operating system, phone model, device ID and customer number. For more detail information on the use of these technologies, see our Cookies Policy .

Usage information. We use a tool called " Google Analytics " to collect information about your interactions with the Robi Cloud Platform (what pages you visit, such as the pages or content you view, your searches for Listings, bookings you have made, and other actions on the Robi Cloud Platform. In consequence, Google, Inc. plants a permanent cookie on your web browser to identify you as a unique user the next time you visit this Site). For more information please visit Google.

Geo-location data. We collect information about your approximate location as determined by data such as your IP address to offer you an improved user experience and comply with applicable legal requirements, such as taxes, pricing, etc. Such data may be collected only when you access Robi Cloud platform using your device.

Robi Cloud processes this information on the legal basis of:

(a) Your consent;

(b) Conclusion and performance of contractual arrangements and obligations between Robi Cloud and the User;

(c) Pursuance of legitimate interests of Robi Cloud, as Data Controller and manager of Robi Cloud platform.


We use, store, combine and process information, including personal information, about you to provide, understand, improve, and develop the Robi Cloud Platform, create and maintain a trusted and safer environment and comply with our legal obligations.

To Identify. Personal identification information is collected and processed for the purposes of User identification as well use of services and domain name registration. Additionally, this information may be used to provide Users with support, letting them know about upcoming updates or improvements, providing information regarding changes of any Terms of Use (including changes to this Policy) as well as other important information.

To Create and Maintain Trusted Environment. We verify or authenticate information or identifications provided by you (such as ID number, email or phone numbers). We also use collected information to detect and prevent fraud, spam, abuse, security incidents, and other illegal and harmful activities.

To Create Aggregated Statistical Data, to Carry out Market Research and Analysis necessary for running out our business, to improve our services we use aggregated and / or inferred non-personal information enabling us to evaluate our customers' needs, sales and other trends of our activities.

To Stay Connected. We use information about data usage, devices, operating systems to diagnose problems with our servers, to administer our Platform, adopt decision when to retire SDK's / OS versions, to identify characteristics of major users so that we may optimize our applications and services and make your browsing and purchasing experience more enjoyable.

To Customize Marketing. To provide more customized offers to our Users, we may conduct data analysis based on information you provide to us, your interactions with the Robi Cloud Platform and its Users.

To Send Service and Billing Messages. Robi Cloud may also contact you with important information regarding our Services, or your use thereof. For example, we may send you a notice (through any of the communication channels available to us) if a certain Service is temporarily suspended for maintenance; reply to your support ticket or e-mail; send you reminders or warnings regarding upcoming or late payments for your current or upcoming subscriptions; forward abuse complaints regarding your hosting plan; or notify you of material changes in our Services. Such kind of communication is essential, for this reason, no opt-out possibilities are given to avoid receiving such Service and Billing Messages unless you are no longer a Robi Cloud User (which can be done by deactivating your Account).

To Register Domain. In certain jurisdictions or pursuant to the rules of the ICANN or certain registries, domain name registration information has to be made available and accessible to the public through a "WHOIS" search. The WHOIS database is a publicly accessible database that lists the domain name registration information for a particular domain name, the name server (s) to which the domain name points, and the domain name's creation and expiration date. The domain name registration information you provide is stored by Robi Cloud and is made available to the public through WHOIS searches. Robi Cloud may deposit your domain name registration information with a third-party escrow provider to comply with ICANN requirements. At times, Users may receive requests that result from searches of the publicly available WHOIS database by other companies or individuals. Any such requests or e-mail communications do not come from Robi Cloud and Robi Cloud is not responsible for the use of WHOIS information by third parties. Robi Cloud acts only on the basis of ICANN rules and requirements. For more information see: .

To contact you. In order to notify you regarding your Account, to troubleshoot problems with your Account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes, we may contact you via email, telephone, text messages, and portal.

To provide, operate and improve the Services .

To enhance data security and to prevent fraud.

To comply with applicable laws and regulations.


Robi Cloud welcomes all qualified Applicants to apply to any of the open positions published at career, by sending us their contact details and CV (" Applicants Information ") via the relevant Position Application Form on our Website , or through any other means provided by us.

We understand that privacy and discreteness are crucial to our Applicants and are committed to keep Applicants Information private and use it solely for Robi Cloud's internal and group companies' recruitment purposes (including for identifying Applicants, evaluating their applications, making hiring and employment decisions, and contacting Applicants by phone or in writing).

Robi Cloud may retain Applicants Information submitted to it for no longer than one year after the applied position has been filled or closed. We collect this information to re-consider Applicants for other positions and opportunities at Robi Cloud; we can use their Applicants Information as reference for future applications submitted by them; and if the Applicant is hired, for additional employment and business purposes related to his / her work at Robi Cloud.

If you previously submitted your Applicants Information to Robi Cloud, but now wish to access it, update it or have it deleted from our systems, please contact us at:


We may collect, store and process certain information pertaining to visitors and users of our User's websites or services, solely on our Users' behalf and at their direction. Each of our Users is able to collect and manage information, including personal data, via their website. Such information and personal data are then stored with Robi Cloud. For such purposes, within the meaning of the GDPR, Robi Cloud may in certain limited cases, as specified in the Terms of Service, be considered as a “data processor” of such information pertaining to visitors and users of their websites or services. The Users controlling and operating such User websites, shall be considered as the “data controllers” of such information, and shall be solely,

User shall be solely, completely and fully responsible for the security, integrity and authorized usage of information related to visitors and users of their websites or services, and for obtaining consents, permissions and providing any fair processing notices required for the collection and usage of such information.

Robi Cloud has no direct relationship with the individual visitors and users of our User's websites or services whose personal data it processes. If you are a customer of any of our Users, and would like to make any requests regarding your personal data, please contact such User (s) directly.

For more information about data processing arrangement between us and our Users, please see our Terms of Service.


When creating an Account at our Platform, you are free to opt-out from receiving various offers directly to your e-mail, phone or in your Account. We use provided contact details and your preferences for direct marketing by sending various offers or newsletters.

These direct marketing offers, depending on your preferences, may be personalized taking into account any other information which you have provided to us (eg location, social media profile information, purchase history etc.) or we have collected or generated from other sources as described below.

Right to object

If a User wishes to change their preferences for direct marketing, they may exercise such option at any time they wish by following the instructions to unsubscribe in the received email.

You are free to opt out of our newsletters at any time. You can do this by clicking on a link for that purpose at the bottom of our e-mail with the newsletters.

You may at any time refuse to receive information from us by sending an email to: , or by visiting and adjusting your personal account settings.


Developing Platform. We use data, including public feedback, to conduct research and development for the further development of our platform in order to provide you and others with a better, more intuitive and personalized experience, drive membership growth.

Customer Support. We use data to help you and fix problems. We use the data (which can include your communications) to investigate, respond to and resolve complaints and issues (eg, bugs).

Aggregate Insights. We use data to generate aggregate insights. We use your data to produce and share aggregated insights that do not identify you.

Security and Investigations. We use data for security, fraud prevention and investigations. We use your data (including your communications) if we think it's necessary for security purposes or to investigate possible fraud or other violations of our Terms of User or this Policy and / or attempts to harm our Users.


We collect and receive your Personal data from yourself (including your device) as well as from the following sources:

  • (a) Social network operators (such as Facebook, Google , etc.);
  • (b) Third-party service providers, suppliers and our partners;
  • (c) Other legal sources.


We generally retain your personal information for as long as is necessary to provide our services and to comply with our legal obligations. Where your personal information is no longer required we will ensure it is securely deleted.

If you would like to stop us using your personal information, you shall request that we erase your personal information and close your Robi Cloud Account.

After de-activation of Account, we will still retain the following data for the purposes of compliance with applicable legal requirements (such as tax, accounting, legal reporting, AML, other), for as long as we are legally required by virtue of such legal requirements:

profile with de-personalized information (we will change your email into: , erase you name, surname and contact information) like purchased services, login information, payment information, etc.

Please also note that we may further retain some of your personal information in such cases ( ie, after closure of your Robi Cloud Account):

  • (a) as long as it is necessary for our legitimate business interests, such as fraud detection and prevention and enhancing safety. If Robi Cloud suspends your Robi Cloud Account for safety reasons, we may retain certain information from that Robi Cloud Account to prevent that User from opening a new Robi Cloud Account in the future;
  • (b) the extent necessary to comply with our legal obligations. Robi Cloud may keep some of your information for tax, legal reporting and auditing obligations;
  • (c) forum posts or other publicly visible information may continue to be publicly available on the Robi Cloud Platform, even after your Robi Cloud Account is deactivated. However, attribution of such information to you will be removed. Additionally, some copies of your information (eg, log records) may remain in our database, but are disassociated from personal identifiers;
  • (d) to resolve disputes;
  • (e) to enforce our agreements and / or pursue or protect our legitimate interests;
  • (f) as we protect Robi Cloud Platform from accidental or malicious loss and destruction, residual copies of your personal information may not be removed from our backup systems for a limited period of time;
  • (g) domain name registration data - at the moment of writing this Policy, in order to register domain, we are requested to provide personal information about the owner of domain; this information is shown in WHOIS directory and is public. For more information, please visit: .


Robi Cloud has implemented security measures designed to protect the Personal Information you share with us, including physical, electronic and procedural measures. Among other things, we offer HTTPS secure access to most areas on our Services. We also regularly monitor our systems for possible vulnerabilities and attacks, and regularly seek new ways and Third-Party Services for further enhancing the security of our Services and protection of our Visitors 'and Users' privacy.

Regardless of the measures and efforts taken by Robi Cloud, we cannot and do not guarantee the absolute protection and security of your Personal Information, or any other User Content you upload, publish or otherwise share with Robi Cloud or anyone else.

We therefore encourage you to set strong passwords for your User Account and avoid providing us or anyone with any sensitive information of which you believe its disclosure could cause you substantial or irreparable harm.

If you have any questions regarding the security of our Services, you are welcome to contact us at: .


We assume that all Users of Robi Cloud Platform have carefully read this document and agree to its contents. If someone does not agree with this Policy, they should refrain from using our website, and mobile applications. We reserve the right to change our Policy at any time and inform by using the way as indicated in Section 14. Continued use of Robi Cloud's website and mobile applications implies acceptance of the revised Policy.

This Policy is an integral part of Robi Cloud's Terms and Conditions.

We will ask for your consent before using information for a purpose other than those set out in this Policy.


For all your requests or comments concerned with this Privacy Policy, please contact: .


Our Policy may change from time to time. We will post any Policy changes on our website and, if the changes are significant, we may consider providing a more explicit notice (including, for certain services, email notification of Policy changes).


If you have any further questions regarding the data Robi Cloud collects, or how we use it, then please feel free to contact Data Protection Officer at the details as indicated above hereof.